REFUND POLICY

CANCELLATION OF ORDERS

If you wish to cancel your order, please contact Nappy Cakes by Emma immediately.
We require a minimum of 24 hours notice to cancel an order.
If the parcel has left the premises we cannot accept any cancellations and once the item has been delivered, the return process can be initiated.

Nappy Cakes by Emma uses reputable courier companies to complete deliveries quickly and efficiently, however we can never guarantee a delivery before a certain date due to events that may happen out of our control such as delivery delay
We cannot guarantee delivery dates and late delivery does not constitute a failure of our agreement, nor does it entitle cancellation of your order. It is the customer's responsibility to inform Nappy Cakes by Emma if an order has not arrived. We will then track your order with our couriers and ensure that it is delivered as soon as possible.
You will not receive a refund if a parcel is late due to courier error.
If a parcel requires a redelivery or collection from a local pick up point but a redelivery or collection has not occurred, once the parcel has been returned back to us, we can discuss either resending or a refund.

In the unfortunate event that your gift has been damaged through the delivery process, please contact Nappy Cakes by Emma within 7 days of delivery. We will provide you with a Return Label to attach to the returned goods, and be more than happy to arrange for a replacement gift.
Postage and handling fees incurred by you will be refunded and a replacement gift re-delivered as soon as possible to your recipient. However, our return policy does not apply to product(s) returned that are deemed to have been damaged in a manner other than through transit.

If you are a buyer and would like to return the unopened gift please contact Nappy Cakes by Emma within 14 days of purchase.
If you are a recipient of a nappy cake and would like to return the unopened gift please contact the sender to contact Nappy Cakes by Emma within 14 days of purchase.
If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Goods will need to be returned at the recipient or buyers expense. Unopened goods will be refunded minus the delivery fee. Refunds will be processed promptly and payment made by the same method that you made payment. You will not be reimbursed for return postage fees.
Nappy Cakes by Emma handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.