FREQUENTLY ASKED QUESTIONS
ABOUT OUR COMPANY
WHERE ARE YOU LOCATED?
We are located in Thornlands on Brisbane Southside in Queensland. All of our products are assembled in our studio, which is a safe environment to ensure that all of our products are newborn-friendly.
DELIVERY & PAYMENT
WHEN WILL MY NAPPY CAKE ORDER BE SHIPPED?
Nappy Cake orders placed before 2.00pm Monday to Friday will be dispatched next business day.
Any orders placed Saturday or Sunday will be shipped Tuesday morning.
Any orders placed after 2.00pm will be dispatched the following business day.
Delivery times vary depending on location and delivery postcode.
DO YOU DELIVER ON THE WEEKEND?
No, we do not offer delivery on weekends or public holidays. The couriers deliver Monday to Friday only.
WHAT HAPPENS IF THE RECIPIENT IS NOT HOME AT TIME OF DELIVERY?
If you have given Authority to Leave at checkout, the parcel will be left in a safe place if they are not home.
If you have selected Signature on delivery and a signature cannot be obtained either a redelivery card will be left in their letterbox or it will be taken to a local newsagency for collection by the recipient.
DO YOU DELIVER NAPPY CAKES AUSTRALIA WIDE?
Yes we can send all over Australia to residential and business addresses. We use a combination of Couriers Please for metro deliveries and Australia Post for outer/rural/regional deliveries.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard and American Express credit cards and PayPal through the online store. Payment can also be made via credit card over the phone.
CAN I INCLUDE A CARD MESSAGE WITH MY ORDER?
Of course! We include a card with every product we ship. If you would like us to add a short note to the recipient on the card, simply include it in the box at checkout. Don’t forget to add a signature so the recipient knows whom to thank for their delivery! A blank card will be included if no message is left at checkout.
IS A TAX INVOICE/RECEIPT SENT WITH THE GIFT?
No, we never send any form of receipt or tax invoice with the gift.
THE GIFT ORDERED WAS A CORPORATE GIFT, CAN I GET A TAX INVOICE?
Yes, of course. Tax invoices can be downloaded on the order confirmation page and will also be attached to your order confirmation email.
ABOUT OUR PRODUCTS
ARE YOUR NAPPY CAKES PRE-MADE?
No, we make each and every nappy cake to order to make sure they look their absolute best!
HOW ARE YOUR NAPPY CAKES PRESENTED?
Each Nappy Cake is placed on a cakeboard, wrapped in cellophane and tied with curling ribbon and a matching satin bow. An 'Includes' tag is attached the top of the nappy cake so the recipient knows what is included in their gift.
HOW ARE YOUR NAPPY CAKES PACKAGED FOR DELIVERY?
Each Nappy Cake is secured extremely well to ensure no movement of items during transit. Each Nappy Cake is placed in a high quality box which is then filled around the nappy cake with paper to prevent movement.
WHAT SIZE AND BRAND NAPPIES DO YOU USE IN YOUR NAPPY CAKES?
We use Huggies Newborn Nappies in all of our nappy cakes. If you would like to use Infant Nappies instead of newborn please select in the product options before adding the product to cart. If you would like to use a different brand of nappies in your nappy cake please let us know.
DO YOU TAKE CUSTOM MADE ORDERS?
Yes, if you have something in my mind please do not hesitate to contact us. Visit our custom made section for ideas.
ARE ALL THE ITEMS INCLUDED USABLE UPON DISASSEMBLY?
Yes of course! Every item is 100% usable after disassembly. No glue, sewing or pins are used for assembly.
DO YOU DELIVER NAPPY CAKES TO HOSPITALS?
No, we do not courier nappy cakes to hospitals. We only hand deliver to the Redland Hospital in Cleveland. New Mums can be discharged before the Nappy Cake arrives.
WHAT HOSPITALS DO YOU HAND DELIVER TO?
Redland Mater & Redland Public (Cleveland)
Redland Mater and Redland Public are free delivery.
WHEN WILL MY HOSPITAL DELIVERY BE DELIVERED?
Redland City Hospital deliveries need to be placed before 10am to be delivered on the same day. All hospital orders placed after 10am will not be delivered until the following day.
HOW DO I PLACE AN ORDER FOR A HOSPITAL DELIVERY?
To place a hospital delivery order, add nappy cake to cart and at checkout enter the postcode for the hospital for the delivery method to show. Enter the hospital address and continue through checkout.
Please note: Some new Mums are checked in under their maiden names.